Refund policy

Return and refund policy

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at support@tuxow.com 

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at support@tuxow.com with photos of wrong/damaged  items, and we’ll sort that out for you. 

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.     Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at support@tuxow.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund! 

Any other questions?

Get in touch with us support@tuxow.com

Order Cancellations

Because all of our products are custom-printed on demand, we begin production very quickly after an order is placed.

Cancellation Window: If you need to cancel or modify your order, you must contact us at support@tuxow.com within 24 hours of placing your order.

After Production Begins: Once an order has entered the printing and fulfillment stage, it cannot be canceled, changed, or refunded. Please review your order details, sizing, and shipping address carefully before completing checkout.